Pricing that makes sense for You

Pricing (Service Desk Software)

  
        
     
We chose this simple fair pricing plan, not to limit the number of features you can use, number of users or records you can share. Pricing by your organisation size means we have the same interest in mind - to grow with you as you scale your operation.

Site License v User License
We offer an unlimited users / records, fully inclusive, site / multi-site single price license, so you know immediately your annual expenditure. Our site license is also much more cost effective and easier to administer than a pay per user option.

Education Pricing
We provide our software solutions and services at a substantial academic discount. To qualify you must be an accredited primary or secondary school, public or private university or college, school district, or board of education. Contact Us for more information.

Choice of Payment Options
Choose a payment option that best suits your organisation and cash-flow for greater financial flexibility. There is no difference in cost between monthly and annual payment options.
  • Single Annual Payment
  • Bi-Annual Payment
  • Monthly Payment
  • Perpetual License - is an option that will allow customers to use the licensed software indefinitely. For the first year, the perpetual license also entitles the customer to all updates of the software and to receive technical support. After the one year period ends, the customer can choose to remain with the last version downloaded or to purchase a 1 year Support / Upgrade package, for 20% of the license price. There are no penalties for letting Updates & Support lapse for a while before purchasing an annual Upgrade package.
    The Step Back and Grow Option option is not available for Service Desk.
  •  
    For building(s) area up
    to 10K Sq M
    (100K Sq ft)
    For building(s) area up
    to 25K Sq M
    (275K Sq ft)
    For building(s) area up
    to 100K Sq M
    (1M Sq ft)
    For building(s) area up
    to 250K Sq M
    (2.75M Sq ft)
    For building(s) area
    > to 250K Sq M
    (2.75M Sq ft)

      Suitability
  • Shopping Centres
  • Hotels
  • Industrial Units
  • Apartment Blocks, etc.
  • Mid sized Colleges and Universities
  • Multi-site Companies
  • Hospitals, etc.
  • Facilities and Property Management Companies
  • Retail Chains, etc.
  • Local Authorities
  • Multi-nationals
  • Retail Groups
  • Construction Companies, etc.
  • Government Departments and Agencies
  • Large Multi-nationals, etc.
  •   Site License (per Month)+

         Includes below...

    € 85 / Mo*
    € 160 / Mo*
    € 300 / Mo*
    € 550 / Mo*

    POA
      User Accounts
    Unlimited
    Unlimited
    Unlimited
    Unlimited
    Unlimited
      On Site Training
    * Includes travel within ROI

    1 Day


    1 Day


    2 Days


    2 Days


    2 Days +

      On Site Support
    * Includes travel within ROI

    -


    1 Day


    1 Day


    2 Days


    2 Days +

      Email & Telephone
      Technical Support
    Included

    Included

    Included

    Included

    Included

      FileMaker Pro AVLA
    -
    -
    Included
    5 Users
    Included
    5 Users
    Included
    10 Users
      Help Desk Modules
    Help Desk, Contact Manager, Financial, Calendar, Asset Listing
    Included
    Included
    Included
    Included
    Included
      Free Upgrades &
      Enhancements
    Included

    Included

    Included

    Included

    Included

      Look & Feel
      Branding
    Included

    Included

    Included

    Included

    Included

      Daily Offsite Data
      Backup
    Included

    Included

    Included

    Included

    Included

      Dedicated Account
      Manager
    -
    -

    Included

    Included

    Included

       Annual Onsite
      Validation Visits

    * Includes travel within ROI
    -
    -
    Yes (1 day)
    Yes (1 days)
    Yes (2 days)
       Fully Upgradable to
      Regional Pro4
    Yes
    Yes
    Yes
    Yes
    Yes
    Optional
    Add-Ons
       Additional Services

    •   Building Asset List
    •   Customisation
    •   Daily Analytics
    •   Consultancy
      POA

      POA

      POA

      POA

      POA

    Frequently Asked Questions

    Can I get a free trial of the software?    Yes, please click here to request a free trial.
    What is meant by "Building Area"?    The site license is calculated by the floor space of your buildings. For example if you have a single building with 4 floors and each floor space covers 7K sq M then you total floor space is 28K sq M and your site license will be "Option B". Floor space does not include buildings such as sheds etc., which are not permanently occupied by either people or plant and equipment.
    +What is the minimum contract length?    The minimum site license is for 1 year
    Can I watch a demo of the software?    Yes, please click here to watch a demonstration on YouTube.
    What are the different user types?     We can set up unlimited user types with access levels according to your requirements. RP4 comes with 3 standard user types;
    - Admin - Full access to all modules and layouts.
    - Contractor - Limited access to submit work maintenance details.
    - Requester - Limited access to submit requests and view the history of their requests.
    How often is data backed up?    All data residing on our secure servers is backed up on a daily basis both locally and remotely.
    Are software updates included?    All software updates and upgrades are included in your license fee at no additional cost. New features and functions are rolled out to you (subject to informed approval) automatically.
    What support does Compass AFM provide?    Full helpdesk support is available to Regional Pro users at all subscription levels via phone, email and live chat.
    If required Compass AFM is able to provide additional on-site support (above the 12 hours provided as standard)
    Will pricing increase every year?    Pricing will not increase for the first 2 years of your contract, but may be modified at the time of renewal from year 3.
    Can I self-host (Installed on your own server)?    Yes, subject to agreement. Perpetual license pricing will apply. Please contact us for more information.

    Contact Us