Service Desk (Help Desk)

A Help Desk is the starting point for most companies using CAFM software, as many initially do not want all the features of a full EAM solution. However Compass Service Desk is derived from our Facility Manager EAM which allows it to be fully upgradable, without changing to a new software package.

Compass Service Desk suits any company that needs a user friendly, flexible, customisable, versatile and highly reliable Help Desk. Being Cloud based allows you to manage a single or multiple properties. It is offered as an unlimited user / data site licence.

This multi functional Help Desk allowing you to administer callouts / tickets from quotation to invoicing. The self-service portal facilitates easy request creation, keeps end users informed on ticket progress and approvals, and much more. Service Desk is so easy and fast to use, you can easily manage your own Help Desk without paying expensive call centre or management company agent fees.

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Home Help Desk Contact Management Contractor Gateway Asset Register Finance

Built-In Modules...

Name Details Information
Help Desk
Log and track requests for single or repetitive incidents
Full details of your suppliers & contractors including documentation
Asset List
Build a simple register includes Health & Safety option
Use to both generate and evaluate quotations
For contractors, invoice before leaving site
Create new orders or store from accounts package
Contractor Gateway
Easy access for in-house engineers and sub-contractors
Keep track of all your remedial work and PPM schedules

Available for...

Windows 7 or later OSX 10.11 or later Cloud hosted LAN Web Optomised for iOS devices
    Are you a Business Leader? Learn more about how Service Desk can help your business coordinate and manage your facilities and maintenance tickets while delivering an amazing ROI.

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Facility Manager EAM
90   Day Test Drive
Service Desk
Support Services

Client Login
Facility Management
Energy Management
Helpdesk Management
Case Studies
About Compass AFM
Compass AFM
Killarney Road
Macroom, Co. Cork
Rep. of Ireland
Tel: 00353 26 23616