Service Desk (Help Desk)


Service Desk

A Help Desk is the starting point for most companies using CAFM software, as many initially do not want all the features of a full EAM solution. However Compass Service Desk is derived from our Regional Pro4 EAM which allows it to be fully upgragable, without changing to a new software package.

Compass Service Desk suits any company that needs a user friendly, flexible, customisable, versatile and highly reliable Help Desk. Being Cloud based allows you to manage a single or multiple properties. It is offered as an unlimited user / data site license starting from just € 85 per month.
Service Desk allows you to operate in an almost paperless environment with constant live feed from / to Requesters and Administrators to Contractors. It is fully compatible with Windows and Mac OS systems. Access is easy via PC, tablet or smart phone. The unique interface helps reduce operator fatigue and aids productivity.

This multi functional Help Desk allowing you to administer callouts / tickets from quotation to invoicing. The self-service portal facilitates easy request creation, keeps end users informed on ticket progress and approvals, and much more. Service Desk is so easy and fast to use, you can easily manage your own Help Desk without paying expensive call centre or management company agent fees.


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Built-In Modules...





Available for...


Windows 7 or later
OSX 10.7 or later
Cloud hosted or
LAN or
Web
Optomised for iOS devices
Name Details More Information Video
Help Desk   Log and track requests for single or repetitive incidents    Click for more Visit our YouTube channel for all our videos here
Contacts   Full details of your suppliers & contractors including documentation    Click for more
Asset List   Build a simple register includes Health & Safety option    Click for more
Quotation   Use to both generate and evaluate quotations    Click for more
Invoicing   For contractors, invoice before leaving site    Click for more
Purchasing   Create new orders or store from accounts package    Click for more
Contractor Gateway   Easy access for in-house engineers and sub-contractors    Click for more
Planner   Keep track of all your remedial work and PPM schedules    Click for more