Help Desk Management



Logging callouts and tracking the status of incidents is only the start of how your Help Desk solution operates.

The days of using Excel, online calendars or paper-based help desk solutions are obsolete. They are too cumbersome, time wasting and allow for a multitude of issues to remain untracked both in labour and monetary terms. In today's fast-paced business environment, accurate, transparent and easily accessible information is vital for ensuring an effective help desk environment.

Our goal is to show you how to reduce the time you spend on administrative tasks, reduce the number of callouts and transform your help desk into a paperless, highly informative environment.

Using a Computer Aided Facilities Management (CAFM) solution such as our Regional Pro4 has become a essential for any business serious wishing to efficiently manage their help desk operations.




The Help Desk Process


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The key to an efficient Help Desk, is to turn it into a paperless environment thereby minimising the workload of managers and engineers and at the same time keeping all parties involved fully updated on progress.

Help Desk Set Up and Implementation
We can show you how to easily transform your current help desk operation into a Cloud based paperless environment.
Typically requests can be logged in seconds, processing and assignment is many times faster than with paper, email, phone etc. Likewise all work and reports are logged online so information transfer is almost instantaneous.
Analytics show you expenditure and how improvements can be made.

Benefits:
  • A paperless ticketing environment
  • Easy and fast call logging
  • Centralised tracking
  • Prioritise workflow
  • Reduce expenditure and administrative hours
  • Track jobs from request to invoice payment
  • Reduce risk and comply with health and safety regulations
  • Improve service levels
  • Allows for 24 / 7 customer support
  • Efficient contractor management
  • Eliminate lost documentation
  • Historical incident database and analytics


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