Help Desk Management
Logging callouts and tracking the status of incidents is only the start of how your Help Desk solution operates.
The days of using Excel, online calendars or paper-based help desk solutions are obsolete. They are too cumbersome, time wasting and allow for a multitude of issues to remain untracked both in labour and monetary terms. In today's fast-paced business environment, accurate, transparent and easily accessible information is vital for ensuring an effective help desk environment.
Our goal is to show you how to reduce the time you spend on administrative tasks, reduce the number of callouts and transform your help desk into a paperless, highly informative environment.
Using a Computer Aided Facilities Management (CAFM) solution such as our Regional Pro4 has become a essential for any business serious wishing to efficiently manage their help desk operations.